I was thrilled to participate in an exciting Verizon Wireless press conference held to announce the company’s new mobile plans and updated smartphone app. Verizon’s new programs are sure to please existing customers and also draw new and previous customers. Plus, existing Verizon Wireless customers under contract don’t need to wait in order to sign up for the new plans, which go into effect today.
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What’s New, In a Nutshell
- Plans offer at least 30 percent more data than before.
- A newly revamped My Verizon app for Android and iPhone encompasses a wide variety of account management and convenience features.
- Data will rollover into the following month if you don’t use all of your data allotment.
- You can halt accidental data overages by reducing data speeds instead of automatically incurring additional charges.
Updated My Verizon App
Verizon Wireless has completely overhauled its My Verizon mobile app to give customers a boatload of great information at their fingertips:
- The Feed shows your data, account and bill along with personalized products and content.
- The Data Hub is all about data – who’s using it, how much is being used and how to add more if you need it.
- Shop lets you browse for the latest Verizon mobile devices.
- On-Demand Support provides in-app help for immediate answers, right when you need it.
- Simplified Bill provides a reworked, streamlined bill that Verizon claims is clearer and easier to understand, as well as payable right from within the app.
Bobby Morrison, VP of Customer Operations, said “Customers expect their interactions to be on demand and in the palm of their hand.” He added, “We’re in the process of blurring the line between the physical and digital worlds.”
If you’re already a Verizon customer and have apps set to auto-update, your phone should receive the new My Verizon app automatically. Otherwise, you can download it free from the Google Play Store or Apple App Store.
Verizon’s new mobile plans with more data aim to accommodate customers’ growing data needs – up from average consumption of 1 GB per month in April 2013 to 2.7 GB in April 2016. Their plans still provide unlimited text messages and voice minutes. The data plans come in a variety of sizes – small through XX-large.
- Small: Now $35/month for 2 GB (was $30/month for 1 GB)
- Medium: Now $50/month for 4 GB (was $45/month for 3 GB)
- Large: Now $70/month for 8 GB (was $60/month for 6 GB)
- X-Large: Now $90/month for 16 GB (was $80/month for 12 GB)
- XX-Large: Now $110/month for 24 GB (was $100/month for 18 GB)
You can find out more about Verizon’s mobile plans here.
Carryover Data and Safety Mode
With Data Rollover, unused data rolls over into the following month. Data expires at the end of the next billing cycle.
Safety Mode – which costs extra for the small, medium and large data plans – lets you stop data overages in their tracks. With Safety Mode, if you go over your monthly data allotment, your speed will slow down, but you’ll still have mobile data and won’t get charged extra.
To add to your monthly 4G LTE mobile data anytime, you can use the new My Verizon app to activate Data Boost and purchase another 1 GB for $15.
On the Verizon Plan XL and XX-L, you get free unlimited talk and text from the U.S. to Mexico and Canada and also enjoy unlimited talk, unlimited texts and your data plan when visiting Mexico or Canada. Customers on the S, M or L plans can pay a bit extra for these perks – $5 per month per line for calls and $2 per day per line for data through Verizon’s TravelPass feature.
You can have up to 10 lines on an account, and line service charges remain the same: $20 per smartphone line, $10 per month for tablets and Jetpacks and $5 for connected devices like smart watches.
Mike Haberman, Verizon Wireless’s VP of Network Support, says simply, “We have the fastest network.” He touts Verizon’s 2.3 million square miles of coverage and the network’s reputation for high reliability.
The new Verizon Wireless pricing brings their monthly costs more in line with AT&T Wireless, which also offers data rollover. However, Verizon includes more options on the lower end, while AT&T Wireless goes straight from 5 GB a month to 15 GB, with nothing in between, at last check.
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