Many people find it challenging to set up Roadrunner email on iPhone, iPad or Android smartphones or tablets. If you’re having trouble getting Time Warner, RR or Roadrunner email to work on an iPhone or Android device, try these steps.
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I’ve intentionally made this guide as comprehensive as possible in order to cover most common smartphones and tablets. Therefore, these steps will have several possibilities of what you might see and what you should enter.
What’s My Roadrunner Email User Name?
Anytime you’re asked for your username, enter your full Time Warner/RR/Roadrunner email address, i.e., email@example.com, firstname.lastname@example.org, etc.
Roadrunner Email Setup
On an Android phone or tablet, go into Settings and look for either Accounts, Add Mail Account, Add Account or New Account. If you had to select Accounts first, then look for Add Account or New Account.
If prompted for the type of account, choose Email, and if asked for the type of email account, choose Other.
Enter the email address and password when prompted.
If you see an option to Manually Configure, select it, or uncheck the box next to Automatically Configure Account, depending on the device.
Select POP (or POP3) for the type of email server.
For the incoming email server, you’ll need to enter pop-server. plus the text after the @ sign in your Roadrunner email address. For example, mine is pop-server.nc.rr.com. If this throws an error message or you find that you cannot receive mail, try changing it to pop-server.roadrunner.com.
Enter 110 for the port number of the incoming email server if it hasn’t already pre-filled.
Look for settings to disable Secure Server (or SSL) and/or Verify Certificate. These may appear under an Advanced button that you need to touch. Or, there may be a drop-down box for Security Type, where you should choose None.
For the outgoing mail server host, if it auto-fills, leave it alone. If it does not auto-fill or outgoing email doesn’t work with that setting, enter mobile-smtp.roadrunner.com.
If the port number pre-fills, leave it alone. If it does not auto-fill, enter 587. Should 587 result in errors out or you find that you cannot send email later, come back and change it to 25.
Again, be sure to disable SSL, Verify Certificate and/or Secure Server if you can find these settings, possibly under an Advanced button or in a drop-down list. Make sure the box is checked for requiring login for SMTP, if you see such a setting, and it should auto-fill your username and password again. Ensure that it shows your entire email address as the username.
Delete on Server
Look for a setting for delete on server, which tells the device whether deleting an email on the device should also delete it on the server. If you don’t enable this setting, emails deleted from the smartphone or tablet will still appear in other places where you read email, such as Webmail or Outlook.
This article was originally posted in August 2014 and updated in November 2016.
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